1. Order Cancellation
You may cancel an order free of charge any time before it is dispatched.
Email info@scentsemporio.com or WhatsApp +91 90107 01786 with your order number as early as possible.
Once an order has been handed to our delivery partner, it can no longer be cancelled. You may refuse delivery or follow the return process below where eligible.
2. Returns — What's Eligible
We accept returns within 7 days of delivery in the following cases:
* The product arrived damaged, leaking or broken
* You received the wrong product or wrong variant
* The item is missing from your parcel
* The product is defective or the seal is tampered with
To be accepted, the product must be unused, unopened and sealed, in its original packaging with all tags, boxes, testers and free gifts included.
3. What's Not Eligible
For hygiene and safety reasons, we cannot accept returns on:
* Opened, used, sprayed or tested products
* Products with a broken seal, unless the damage was present on arrival
* Attars, decants, testers and sample vials
* Items marked Final Sale, clearance or promotional gifts
* Requests raised after the 7-day window
* Products damaged by misuse, mishandling or improper storage after delivery
Please note that not liking a scent is not, by itself, grounds for return — scent is subjective and skin chemistry varies. This is exactly why we include free testers with every order and invite you to try any fragrance on skin at our Gudimalkapur showroom before buying.
4. How to Raise a Return
1. Email info@scentsemporio.com or WhatsApp +91 90107 01786 within 7 days of delivery with your order number.
2. Attach clear photos or an unboxing video showing the issue and the outer packaging.
3. Our team will review and respond within 48 working hours.
4. If approved, we will arrange a reverse pickup or share return instructions.
An unboxing video is strongly recommended for damage, wrong-item and missing-item claims. It is the fastest way for us to approve your request.
5. Replacements & Exchanges
Where stock allows, we prefer to send a replacement of the same product. If the item is unavailable, you may choose an alternative of equal value or a full refund.
6. Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed to your original payment method within 4 working days. Depending on your bank or card issuer, it may take a few additional days to reflect in your account.
For Cash on Delivery orders, refunds are processed via bank transfer or UPI to details you provide.
Shipping charges paid on the original order are non-refundable, except where the return is due to our error (damaged, defective or wrong item), in which case we bear all shipping costs.
7. Failed & Refused Deliveries
If a prepaid order is returned to us because of an incorrect address, unavailability across delivery attempts, or refusal to accept, we will refund the order value less actual shipping and handling charges incurred.
Need Help?
info@scentsemporio.com · +91 90107 01786 · Mon – Sat, 11 AM – 8 PM IST