1. Where We Ship
We currently ship across India.
2. Same-Day Delivery Across Hyderabad
Orders placed within Hyderabad city limits are delivered within 4 hours of order confirmation, subject to order time, stock availability and serviceable location. Orders confirmed close to closing hours may be delivered the next working day.
3. Outside Hyderabad
Orders are dispatched within 1–2 business days of confirmation and typically delivered in 3–6 working days, depending on your location. Orders placed on Sundays or public holidays are processed on the next working day. During sales, festival periods and new launches, processing may take slightly longer, we'll keep you updated.
Delivery timelines are estimates provided by our delivery partners and are not guaranteed. Delays may occur due to weather, regional restrictions, strikes, festive congestion or other circumstances beyond our control.
4. Shipping Charges
* Free shipping on all prepaid orders above ₹899
* Prepaid orders below ₹899: from ₹80, depending on order weight and destination
* Cash on Delivery is available on orders up to ₹5,000, with a handling fee of ₹50
Exact charges are calculated and displayed at checkout before payment.
5. Order Tracking
Once your order is dispatched, we'll send a tracking link by SMS, WhatsApp and email. Tracking may take up to 24 hours to activate after dispatch.
6. Packaging
Every order is packed with protective wrapping to keep glass bottles secure in transit, and includes complimentary testers so you can explore other fragrances from our range.
7. Delivery Attempts & Address Accuracy
Our delivery partners make up to 3 delivery attempts. Please ensure your address, PIN code and phone number are accurate and complete — we cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details. Address changes after dispatch may not be possible.
8. Receiving Your Order
Please inspect your parcel at the time of delivery. If the outer packaging is visibly damaged, tampered with or leaking, we recommend refusing the delivery and informing us immediately. We strongly recommend recording an unboxing video — it makes any damage or missing-item claim much faster to resolve.
Questions about a delivery? info@scentsemporio.com · +91 90107 01786