1. Information We Collect, Information you give us:
* Name, email address, phone number
* Shipping and billing address
* Order history and preferences
* Communication you send us via email, WhatsApp, chat or social media
* Newsletter and marketing subscription details
2. Information collected automatically:
* Device type, browser, operating system and IP address
* Pages viewed, products browsed, time spent and referring source
* Cookies and similar tracking technologies
We do not collect or store your full card number, CVV or net-banking credentials. All payments are handled directly by our PCI-DSS compliant payment partners.
3. How We Use Your Information
* To process, pack, ship and deliver your orders
* To send order confirmations, dispatch alerts and delivery updates
* To provide customer support and handle returns
* To send offers, launches and promotional messages where you have opted in
* To recover abandoned carts and remind you of incomplete orders
* To improve our website, product range and customer experience
* To detect and prevent fraud and to meet legal and tax obligations
4. Marketing Communication
With your consent, we may send you promotional messages by email, SMS and WhatsApp. You can opt out at any time using the unsubscribe link in any email, replying STOP to a message, or writing to info@scentsemporio.com. Transactional messages relating to an order you have placed will continue regardless.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to keep your cart active, remember preferences, understand how our site is used, and measure the performance of our advertising. This includes third-party analytics and advertising tools such as the Meta Pixel and Conversions API, and Google Analytics, which may collect information about your visit and allow us to show you relevant ads on other platforms.
You can control or disable cookies through your browser settings. Some site features may not work correctly if cookies are disabled.
6. Who We Share Information With
We do not sell your personal information. We share it only with service providers who help us run our business, and only to the extent needed:
* E-commerce and hosting platform (Shopify)
* Payment gateways and checkout providers
* Delivery and logistics partners
* Communication and automation providers (for WhatsApp, SMS and email)
* Analytics and advertising platforms
* Professional advisors, and government or law-enforcement authorities where legally required
7. Data Security
We use SSL encryption and reasonable technical and organisational safeguards to protect your information. No method of transmission over the internet is entirely secure, and while we work hard to protect your data, we cannot guarantee absolute security.
8. Data Retention
We keep your information only as long as needed to fulfil the purposes described above, including any period required for accounting, tax or legal compliance.
9. Your Rights
Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:
* Request access to the personal data we hold about you
* Ask us to correct inaccurate or incomplete information
* Request deletion of your data, where we are not required to retain it
* Withdraw consent for marketing communication
* Raise a grievance about how your data has been handled
To exercise any of these rights, write to info@scentsemporio.com. We will respond within 30 days.
10. Children's Privacy
Our website and products are not directed at children under 18. We do not knowingly collect personal information from minors.
11. Third-Party Links
Our site may contain links to other websites. This policy does not cover their practices, and we encourage you to read their privacy policies.
12. Changes to This Policy
We may update this policy from time to time. The revised version will be posted here with an updated date.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder:
Name: Mohammed Adnan
Email: info@scentsemporio.com
Address: Pillar Number 19, Shop No. 1, Grace Paradise-A, H.No. 12, 2-823/A/4/B1, Near St. Ann's College, Gudimalkapur, Hyderabad, Telangana – 500006
Response time: within 30 days