Refund policy

Return & Refund Policy

Welcome to Scents Emporio — where smelling like ₹20,000 shouldn’t cost a fortune. If you’ve made a purchase and need to cancel or request a refund, here’s everything you need to know.

1. Order Cancellation

We get it — sometimes, you change your mind (or your nose does).

  • Cancel within 12 hours of placing your order for a full refund.

  • After 12 hours, orders are processed and shipped, and cannot be canceled.

To cancel, WhatsApp us or email us at support@scentsemporio.com with your Order ID.

2. Refunds & Replacements

Since perfumes are personal-use products, we do not accept returns for used or opened bottles.
However, we will absolutely refund or replace your item if:

  • You received the wrong product

  • Your bottle arrived damaged or leaking

  • The parcel was never delivered, or was lost in transit

To be eligible, reach out within 48 hours of delivery with:

  • Your Order ID

  • A photo/video of the product and packaging

We'll resolve it ASAP. Smelling good shouldn't come with stress.

3. Non-Refundable Situations

We cannot accept returns or refunds if:

  • The perfume has been used or tested

  • You "don’t like the scent" — we recommend our Discovery Set for sampling!

  • It's been more than 7 days since delivery

4. How Refunds Work

  • Approved refunds will be processed within 4–7 business days

  • Refunds are sent via the original payment method

  • For COD orders, we’ll request your UPI or bank details

5. Contact Us

For any queries, WhatsApp us directly or email at:
📧 support@scentsemporio.com
📞 Available Monday to Saturday, 10 AM to 7 PM